Overview

The customer growth framework provides clear pathways for career progression, outlining the key competencies and expectations for each role. It serves as a guide to help team members grow, develop new skills, and navigate their careers with confidence.

Department competencies

In addition to the 12 core competencies, each department has four specialized competencies that reflect its unique technical expertise.

• Department competencies

Growth frameworks

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How to use:

• Select your role: Identify the framework that aligns with your role.
• Assess your performance: Use the growth tracker to evaluate your competencies.
• Plan your growth: Work with your manager to set development goals and discuss career progression.

📌 For more information: Framework overview

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Individual contributor

Customer success growth framework

Management

Coming soon

Page Owner: People Operations, Amber